The figure
below simplifies some of entities involved in a survey process. Can you tell
which one is missing?
Basically a
survey starts with the desire of a sponsor, who has a topic to cover. This idea can have many uses, such as:
- analyze process improvement or monitor its performance;
- implement a program evaluation;
- research about the quality of people’s work life;
- develop a market research regarding a specific product;
- investigate service customer satisfaction.
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